Covering the most critical topics and strategies in the field, Essentials of Operations Management provides business students with the most up-to-date coverage of modern topics not always found in other texts, such as human resources in operations, facility location, "green" operations, and the balanced scorecard approach to operations. Author Scott Young draws on his many years of teaching experience at both the undergraduate and MBA level to provide the essential content necessary for success in operations--in an affordable text. Key Features Includes a complete chapter (Chapter 4) on managing the operations workforce--an important topic for the well-rounded operations managerApplies "The Balanced Scorecard" approach to operations in Chapter 5, introducing students to a performance measure that balances customer, internal processes and learning and growth measures against traditional financial measuresCovers sustainable operations in Chapter 7, including discussions of "green" operations and why they are important for any new operations managerIncludes end-of-chapter projects and exercises that help students apply concepts to real-life situationsProvides students with ample review opportunities through additional end-of-chapter features such as review questions, key terms, and summary points